MODIFY YOUR ORDER 
MODIFY YOUR ORDER
Once an order is placed, we are unable to cancel it. However, if you need to modify your order, please contact us as soon as possible, and we will do our best to accommodate your request before it is processed.
If you made a mistake with your shipping details, please contact us as soon as possible. Include your order number and the correct shipping address, and we'll do our best to assist you.
We understand how important it is to receive your order promptly, and we always strive to fulfill orders as quickly as possible. While we may not be able to change your shipping address once it has been processed or shipped, we'll make every effort to help you resolve the situation.
SHIPPING FAQs
SHIPPING FAQs
We offer worldwide shipping including tracking for added security.
Please kindly note that tracking is available only for these 44 countries:
France
Albania
Austria
Belgium
Canada
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Mali
Malta
Mexico
Morocco
Netherlands
Norway
Poland
Portugal
Qatar
Romania
Serbia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Switzerland
Thailand
Togo
Turkey
United Kingdom
United States
To satisfy as many customers as possible, we strive to keep our shipping costs as low as possible.
We offer worldwide shipping starting at €8, including tracking for added security.
We offer the following shipping options:
☘️ Domestic Tracked Shipping (for Metropolitan French residents only): 3-5 business days
☘️ International Tracked Shipping: 7-10 business days to a few weeks, depending on destination and customs processing.
Typically under normal circumstances, a parcel takes about:
- 7 to 10 days for United States & Canada.
- 4 to 6 days for European countries.
Orders are typically processed within 5 business days (excluding weekends and holidays).
Please note that processing times may be extended during peak seasons, sales, or due to unforeseen circumstances.
For more information please read our Shipping Policy.
ORDER ISSUES
ORDER ISSUES 
Once your order has been shipped, it becomes the responsibility of the courier.
While we will make every effort to assist you, Trefelia cannot be held liable for any lost or stolen packages.
We're very sorry to hear that you're missing an item from your order! Please contact us with your order number, and we’ll assist you as quickly as possible! To ensure the accuracy of our shipments, we take photos of each package before dispatch. Despite our best efforts if an item is indeed missing, we will gladly send it at our expense 💌
European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that the return shipping costs are the responsibility of the customer.
More questions? Feel free to contact us!