Shipping Policy

Processing Time

Orders are typically processed within 5 business days (excluding weekends and holidays).

Please note that processing times may be extended during peak seasons, sales, or due to unforeseen circumstances.

Shipping Methods & Delivery Time

We offer the following shipping options:

☘️ Domestic Tracked Shipping (for Metropolitan French residents only): 3-5 business days

☘️ International Tracked Shipping: 7-10 business days to a few weeks, depending on destination and customs processing.

Typically under normal circumstances, a parcel takes about:

7 to 10 days for United States & Canada.
4 to 6 days for European countries.

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates, International Shipping & Customs

Shipping rates are calculated at checkout based on your location and the selected shipping method. Please note that for all countries (excluding France), shipping fees start at €8.

We offer worldwide shipping; however, please note that international orders may incur customs duties, taxes, and import fees imposed by your country.
These charges are the customer’s responsibility. We are not liable for delays caused by customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package using the provided link. If you do not receive tracking details within 24 hours, please contact our support team.

Please kindly note that tracking is available only for these 44 countries:

France

Albania

Austria

Belgium

Canada

Czech Republic

Denmark

Estonia

Finland

Germany

Greece

Hong Kong

Hungary

Iceland

Ireland

Italy

Japan

Latvia

Lithuania

Luxembourg

Malaysia

Mali

Malta

Mexico

Morocco

Netherlands

Norway

Poland

Portugal

Qatar

Romania

Serbia

Singapore

Slovakia

Slovenia

South Korea

Spain

Sweden

Switzerland

Thailand

Togo

Turkey

United Kingdom

United States

Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.

If you notice an error after placing your order, please contact us immediately.

Lost, Stolen, or Delayed Packages

We are not responsible for packages lost or stolen after they have been marked as delivered. If your package is delayed, we recommend checking with the carrier first. If further assistance is needed, please contact us.

Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer will be responsible for the reshipping cost.

For any further questions, please contact us.